Milee Terms of Service

Effective from 8 September 2026 · version 2026-09

1. Who provides the service

Webio s.r.o., company ID: 24654663, VAT ID: CZ24654663, e-mail jsme@milee.cz (the Provider). Anyone who creates an account is referred to as the Customer.

2. What Milee is

Milee is a software-as-a-service platform that lets the Customer place telephone calls through an AI voice agent to phone numbers the Customer uploads.

The Provider supplies a technical tool only. The Provider does not collect, supply or procure phone numbers, does not select who is called and does not determine the content of the call. Both the numbers and the script are set by the Customer.

3. Registration and account

The service is intended for businesses. By registering, the Customer confirms it enters into the contract in the course of its business and not as a consumer.
The Customer provides truthful identification data and keeps it up to date.
The Customer is responsible for the confidentiality of its credentials and for the acts of anyone it grants access to the account, as if acting itself.
By registering, the Customer accepts these terms. The Provider retains the time of acceptance, the version accepted and the IP address as evidence of the contract.

4. Credit and pricing

The service is paid for with prepaid credit, drawn down per minute actually spent on calls at the rate set out in the current price list. Prices are exclusive of VAT unless stated otherwise. On registration the Customer receives trial credit in the amount stated on the main page.

5. Phone numbers and data of called persons

5.1 Roles of the parties

In relation to the personal data of called persons, the Customer is the controller within the meaning of Article 4(7) of Regulation (EU) 2016/679 (GDPR) and the Provider is the processor under Articles 4(8) and 28 GDPR. The Provider processes that data solely on the Customer documented instructions, which comprise in particular the account configuration, the uploaded data and the campaigns started.

5.2 Customer representations and warranties

The Customer represents and warrants that for every phone number it uploads to the service or otherwise passes to the Provider:

a) it is entitled to process it and to pass it to the Provider and has a legal basis for processing under Article 6 GDPR;
b) it holds the prior consent of the subscriber or user to marketing calls under Section 96 of Czech Act No. 127/2005 Coll. on electronic communications, as in force since 1 January 2022 (prior-consent regime), or another lawful ground permitting the call in the given case;
c) that consent or other legal basis also covers being contacted by an automated system, voice bot or AI agent, not merely by a call conducted by a human;
d) it has met its information duties towards data subjects under Articles 13 and 14 GDPR, including notice that calls are recorded;
e) the numbers were not obtained unlawfully, in particular not by unauthorised scraping of public sources nor from a third party that was not entitled to provide them for this purpose;
f) it honours withdrawals of consent and do-not-call requests, and removes or flags such contacts in the service without delay.

The Customer must be able to evidence points a) to f) at any time. The Provider does not and cannot verify whether the contacts comply with the law.

5.3 AI transparency

Under Article 50 of Regulation (EU) 2024/1689 (the AI Act), applicable from 2 August 2026, a natural person must be informed that they are interacting with an AI system. The Provider supplies the technical means for this, in particular the agent opening statement and the relevant account settings. Responsibility for the wording of the script and for actually meeting this duty in a given call rests with the Customer.

5.4 Call recording and transcripts

Calls are recorded and transcribed so that the Customer can evaluate them. The Customer is responsible for being entitled to record and for informing the called persons.

5.5 Prohibited use

The Customer must not use the service in particular to:

call emergency numbers or helplines;
impersonate a specific living individual without their consent, a public authority or any other entity the agent is not;
engage in misleading, aggressive or otherwise unfair commercial practices, or to extract payment details, passwords or other sensitive information;
repeatedly harass, intimidate or threaten;
process special categories of personal data under Article 9 GDPR or data concerning children, unless the parties agree otherwise in writing.

On reasonable suspicion of a breach of this clause the Provider may suspend the account and stop running campaigns immediately, informing the Customer of the reason without undue delay.

6. Liability and indemnity

6.1 Position of the Provider

The Provider does not determine the purposes or means of processing the personal data of called persons, does not procure phone numbers, does not select who is called and does not compose the content of the call. It supplies a technical tool that the Customer uses in its own name, on its own account and at its own responsibility.

6.2 Customer liability

The Customer is liable for the lawfulness of how the phone numbers were obtained and used, for the content of the scripts, for compliance with clause 5 and for all consequences of any breach.

6.3 Indemnity

If a third party, a data subject or a supervisory authority – in particular the Czech Data Protection Authority or the Czech Telecommunication Office – raises a claim, penalty or other sanction against the Provider by reason of the Customer breaching clause 5, the Customer shall compensate the Provider for all harm so caused, including fines imposed and reasonably incurred legal costs. The Provider shall notify the Customer of any such claim without undue delay, allow it to comment and provide the necessary cooperation.

6.4 Limitation of the Provider liability

The Provider is not liable for indirect damage, lost profit or loss of data on the Customer side. The Provider total liability is capped at the sum of payments made by the Customer in the twelve months preceding the damaging event.

This limitation does not apply to harm caused intentionally or by gross negligence, nor to harm caused to a person natural rights; under Section 2898 of the Czech Civil Code such a limitation is disregarded.

6.5 What this clause does not affect

Nothing in this clause affects the statutory liability of the controller and the processor towards data subjects and supervisory authorities under Article 82 GDPR. This clause governs solely the settlement between the Customer and the Provider and cannot be invoked against third parties.

7. Availability

The Provider aims for continuous operation but does not guarantee uninterrupted service. The service depends on third parties (voice platform, telecom operator, cloud provider); their outage is not a breach by the Provider. Planned downtime is announced in advance.

8. Data processing (Article 28 GDPR)

In relation to the data of called persons, these terms also constitute the arrangement required by Article 28(3) GDPR:

Subject matter, nature and purpose: conducting telephone calls through a voice agent and evaluating their outcome for the Customer.
Duration: for the term of the contract; afterwards the Provider deletes or returns the data on the Customer instruction unless law requires otherwise.
Type of data and categories of subjects: identification and contact data, call recordings and transcripts; the subjects are the Customer contacts.
Provider duties: to process data only on the Customer instructions, bind personnel to confidentiality, apply measures under Article 32 GDPR, assist with data subject requests and breach notification, and provide the information needed to demonstrate compliance.
Sub-processors: the Customer grants general authorisation to engage sub-processors (in particular the voice platform, telecom operator and cloud provider). Changes are announced in advance and the Customer may object. The current list is in the privacy policy.

9. Term and termination

The contract is concluded for an indefinite period. The Customer may terminate at any time by closing the account. The Provider may terminate on one month notice, or withdraw with immediate effect if clause 5.5 is breached.

10. Changes to these terms

The Provider may amend these terms, announcing any change at least 15 days in advance by e-mail or in the application. If the Customer disagrees, it may terminate before the change takes effect; by continuing to use the service it accepts the change.

11. Governing law

The relationship is governed by the law of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code. Czech courts have jurisdiction.

Version 2026-09. This English text is a translation for convenience; in case of any discrepancy the Czech version prevails. Related document: Privacy Policy.